Clinicians fall into all-or-nothing thinking that suggests that there are only two ways to solve or address and issue. It’s my way (right) versus your way (wrong.) Is it really?

It’s that July feeling. All the new docs and nurses are stepping into new clinical roles, and it feels like crap. Sounds like you are doing it exactly right.

I start my trip to Switzerland with a visit to the scenic wine terraces of Lavaux and a funky little museum in Lausanne. Let me tell you about it.

Physicians and Nurses find that some of their patients frustrate and disappoint them. Their interactions with the patients they label as difficult has a negative impact on how the professionals practice and how the patients are treated. I introduce the under-discussed problem and introduce strategies for both parties in the interaction to make constructive changes.